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Why can't I log in to the app?
Why can't I log in to the app?

I need help signing in to the Trala app.

Carrie Heckel avatar
Written by Carrie Heckel
Updated over a week ago

First, I recommend double checking to see if you're logged in to your authorized Apple Store or Google Play account. If you are still having trouble, you may have to reset your password. Just follow these steps:
1. Go to and complete the form.
2. Once you have completed the form, please click on the blue button on the bottom that says 'Create My Account' to submit. Filling out this form will overwrite the last password you entered. (Remember to use the same email you used to sign up for your account)
Once you have completed the form, your login credentials will be updated with the new password you entered.

Note: App progress only transfers between android devices at this time. Progress between iOS devices is currently not supported.

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