You can manage everything about your subscription by logging in at Trala.com. This includes:
Updating billing information
Upgrading or Downgrading your subscription
Pausing or Canceling your subscription
Note: Canceling and Pausing are the same function in our system! Previously, students may have seen the option to "pause" subscriptions and set them to automatically renew. This function was taken away by our billing provider recently, so if you're looking to "pause" your subscription, you can just cancel the subscription and resubscribe whenever you are ready to come back! Reach out to support@trala.com with any questions.
How do I view my subscription information?
Log in at trala.com
On the left sidebar, click on the 'Account and Subscription' icon.
You will then see your current subscription plan, and next payment amount and renewal date.
How do I pause or resume my subscription?
Note: Pausing and canceling are the same function on our website and app. By cancelling your subscription, you will still be able to use any paid lesson credits and can easily resubscribe when you are ready.
Log in at trala.com using the email associated with your account.
On the left sidebar, click on the 'Account and Subscription' icon. Then select 'Manage Subscriptions.'
This will bring you to new a window with two buttons that will say 'Update Plan' and 'Cancel Plan.' Please click on the button 'Cancel Plan.'
To resume your subscription plan, follow steps 1 and 2, then select ‘Resubscribe.’
If you choose to cancel your subscription, any lessons that are already scheduled will proceed as planned.
Update: if you are a new student subscribed in July 2024 or later, you'll want to schedule out any remaining lessons on your account before canceling your subscription. Any valid unscheduled lessons on your account will still remain on your account (unscheduled lessons expire 90 days from the date of cancelation) when you return.
If you need to stop lessons immediately and cannot use your lessons before they expire in these 90 days, please contact support@trala.com with your unique situation, and we'd be happy to help you with any remaining unscheduled lessons on your account. For more information on unscheduled lessons, click here.
How do I upgrade or downgrade my subscription?
Click here to see the instructions for upgrading/downgrading your subscription!
How do I update my payment information?
Log in at trala.com using the email associated with your account.
On the left sidebar, click on the 'Account and Subscription' icon. Then select 'Manage Subscription.'
This action will bring you to a new window. In this window, navigate to the ‘Payment Method’ section. Look for the three horizontal dots and click on them to remove the current payment method.
Then select “+ payment method” to add your new payment card details.