What is the lesson cancellation policy?
A lesson can be canceled or rescheduled up until 24 hours in advance of the start of the lesson in order to receive the lesson credit back. This can be done by logging in at Trala.com or through the Trala app. For more information on how to do this, click here.
If a lesson is canceled within 24 hours online or via the Trala app, the teacher will be notified, but the lesson credit will be forfeited. If you would like to notify your teacher of a last-minute emergency, you may contact your teacher directly.
I'm running late to my lesson. How long will my teacher wait?
Trala teachers will wait up to 10 minutes after the scheduled start time. If students do not join or communicate with their teacher during this time, the lesson will be forfeited and no reschedules or refunds will be provided. Missed time will not be made up. If you are running late, we recommend contacting your teacher immediately!
I have a lot of lesson credits in my account. How long do they last? Do they expire?
Lesson credits can be used for up to 12 months from the date they were generated, before they expire. They can be used even if your subscription is paused or canceled.
How much notice do I need to give before pausing or canceling my subscription?
Students can cancel their subscription any time online by logging in at Trala.com. In order to pause or stop payments, be sure to cancel before your next renewal date. Click here to learn more about seeing your renewal date.
How do I cancel or pause my payments?
In order to cancel your subscription, you must visit student.trala.com, select Account & Subscription and click Manage subscriptions. You may also do this in the Trala app. Click here to learn more.
Note: Verbally communicating a subscription cancellation request to your teacher will not guarantee that the subscription is paused or canceled.